BUSINESS PROCESS OUTSOURCING PROFILE
General
Business Process Outsourcing (BPO) can be defined as the transfer of an organization's entire back-office but critical business process/functions to an outside vendor who uses an IT-based service delivery. Organizations are increasingly adopting BPO as an integral part of the business strategy to ensure precious internal resources are focused on the customer and to concentrate on its core competencies. Currently, BPO is an area undergoing significant development, and promises large and small companies savings of up to 40% in overall costs.
BPO segments:
- Simple bulk transactions, such as credit card or stock trade processing
- Broad shared services, including finance and administration, indirect procurement, and HR.
- High-volume vertical processes, including policy administration, claims, and loan process applications.
- Niche vertical applications, including environmental data reporting and chemical process control monitoring.
Emerging Offshore BPO Opportunities:
- Banking / Financial services
- Healthcare
- Insurance
- Mapping
Approach
Broncoway works in partnership with clients to drive substantial, long-term cost reductions and performance improvements through BPO. We continuously devote our resources to Research & Analysis of the BPO market to better understand its future and to implement step-ahead measures to guarantee the best ROI to our clients. At Broncoway Customer Service, representatives are trained to treat the client's customer care executives and trained to address the varied needs of geographically disparate communities.
Advantages
- Enhanced flexibility to manage service peaks and troughs
- Data security
- Deep collective experience distilled into a set of methods and tools
- Homogeneous, clearly defined processes across geographies
Benefits To Customer
- Improved productivity
- Increased revenue
- Decreased turnover
- Lower training costs
- Improved margins
Services
- Knowledge Services
- Customer Interaction Services
- Customer Services
- Technical Support Services
- IT Help Desk Services
PORTFOLIO
- Wolters Kluwer Financial Services/PCi / Boston, USA
Broncoway has a business processes outsourcing contract with Wolters Kluwer Financial Services/PCi, to transfer part of the operations to Armenia based team of mapping and flood risk determination analysts.
Wolters Kluwer Financial Services/PCi is a provider of compliance, content, and technology solutions and services, division of the Wolters Kluwer, the leading global information services and publishing company. Under the agreement, Broncoway team carries out flood hazard determinations including flooding and federal maps analysis for US real properties risk assessment. Besides the provision of the actual BPO services, Broncoway provides a full range of value added services from local office setup and logistics to recruitment and management of local staff, employed to serve as an offshore extension to the already existing team of the client.
Wolters Klunwer is a leading multinational company, a member of Euronext 100, with operations in more than 30 countries, the annual revenue of $4.8 billion and an employee base of about 19,500.
- NetSeer, Inc. / Los Angeles, USA
Broncoway had a BPO short-term contract with NetSeer providing data collection services through internet.
NetSeer has created concept-based advertising, a breakthrough product that matches search queries and Web page content to relevant ads, without relying on keywords alone; this allows placement of richer, more relevant, and more profitable ads for both high value keywords and those keywords with little or no value today.
NetSeer was founded in March 2006, but has developed its substantial and unique technology in stealth since 2004. The Company is currently located in Los Angeles, but will relocate to Silicon Valley later this year.
